Privacy Policy | Pinepeak

Privacy Notice

We are committed to protecting your privacy. Therefore, this Privacy Notice tells you what to expect us to do with your personal information and how we meet our obligations under Data Protection Legislations which sets out that any processing of data must be lawful, fair, and transparent. Please read this Privacy Notice carefully.

Who are we?

In this Privacy Notice, the terms “we,” “our” and “us” refer to Pinepeak, 27 Old Gloucester Street, London, England, WC1N 3AX.

For the purposes of UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (Data Protection Legislations) set out below and this notice, we are the controller of your data. This means that we are responsible for deciding how we hold and use personal data about individuals.

This Privacy Notice explains how we collect, use, and protect personal data submitted through our website and contact form. It does not cover any other services or interactions with our company.

Contact Details

If you have any questions about this Privacy Policy, please contact us by email at contact@pinepeak.co.uk.

What information we collect, use and why

We collect or use the following personal information for dealing with queries, complaints, or claims:

Names and contact details.
Correspondence.
Website user information (including user journeys and cookie tracking)

How do we collect your data?

We collect your personal data:

Directly from you when you complete the contact form on our website or when you contact us by email, telephone, post, or social media or.
Automatically through your browser’s cookies when you use or view our website.

Sharing your Data & Transfer of data outside of UK

We do not sell or rent your data. We may share your information with service providers who help us operate the website.

Our company is hosted by Wix.com Ltd (Wix), which provides the functionality of our website alongside the contact form functionality. Your data may be processed through Wix’s data storage, databases and the general Wix applications. You can find more information about how Wix uses your personal information in their Privacy Policy.

Furthermore, we use Google workspace for our internal office use. This means that internal documents and information generated by us are stored in cloud services hosted within the UK and EEA.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with UK GDPR, making sure appropriate safeguards are in place.

Lawful Basis for Using Your Personal Data:

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Our processing must be for one of a limited number of reasons set out in the data protection laws.

Our lawful bases for collecting or using personal information are:

Consent:

We rely on your consent in limited situations. For example, when you agree to the use of non-essential cookies.

You can withdraw your consent at any time by adjusting your cookie preferences or contacting us.

Contract:

In instances where we need to enter or fulfil a contract with you we would also process your data. This may also include processing that is required to meet our legal or official obligations related to that contract.

Legitimate Interests:

We may use your personal data as set out in this Privacy Notice for the legitimate interests of Pinepeak for example, this can include:

Processing your information to respond to enquiries, questions, or complaints. This process is necessary for us to communicate effectively and provide support or information to individuals.

The benefits of collecting this information are that individuals receive timely and accurate responses to their queries, and our organisation can maintain efficient operations and good customer relations.

When processing personal data, your privacy rights are always balanced against our legitimate interests, therefore these interests are not overridden by your rights.

Your Data Protection Rights

Under UK data protection law, every user is entitled to the following:

The right to access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are exemptions which means you may not receive all the information you ask for.
The right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
The right to erasure: You have the right to ask us to delete your personal information.
The right to restrict processing: You have the right to ask us to limit how we can use your personal information.
The right to object to processing: You have the right to object to the processing of your personal data.
The right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this Privacy Notice.

How long do we keep information?

Your personal information will only be retained for as long as is necessary to accomplish the goals for which it was collected such as meeting any reporting, accounting, or legal obligations.

When determining how long to retain your data, we consider a number of factors, including its quantity, nature and sensitivity; the risk of harm from unauthorised use or disclosure; the reasons for processing it, and whether we can accomplish those goals in another way; and the relevant legal requirements.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information.

When you visit our websites, we may collect information from you automatically through cookies or similar technology. Below, we have specified the cookies we collect when you visit our Site.

Please see this link for further information on cookies: https://allaboutcookies.org/#google_vignette

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, as it provides certain functionalities on the website. Moreover, cookies provide us information to be able to improve the Site performance as it provides us insight on which pages you might find useful. Lastly, we may use cookies for targeting or advertising content.

What types of cookies do we use?

Essential Cookies: We use essential cookies as is required for the proper functioning of our website. These cookies are essential in order to enable you to move around the website and use its features.

Analytical Cookies: We use Google Analytics to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device to help us understand user behaviour and improve site performance. If you wish to opt-out from your data being used for Google Analytics please see this link https://support.google.com/analytics/answer/181881?hl=en For further information about the data gathered using Google Analysis please visit: https://support.google.com/analytics/answer/7318509?hl=en

Functional Cookies: These cookies allow the website to remember choices you make and provide enhanced features based on personal preference.

Marketing Cookies: These cookies are used to deliver adverts more relevant to you and your interests. These cookies collect information about your browsing habits in order to make advertising relevant to your interests.

How to manage cookies

You can reject cookies through the consent banner on our website or adjust your browser settings to refuse cookies. However, some website features may not function properly as a result. Non-essential cookies (such as analytics) will only be set if you accept them through our cookie banner.

Complaints and questions

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the Information Commissioners Office website at https://www.ico.org.uk/make-a-complaint or via their helpline on 0303 123 1113.

We reserve the right to update this Privacy Notice at any time. Any updated versions will be made available on our website. If we make material changes to this policy, we will notify you here that it has been updated. The last updated date of this policy is (11 November 2025).